FAQ Page2019-04-08T05:10:19+00:00
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Frequently Asked Questions

Can I bring my children?2019-04-06T20:56:43+00:00

Children of all ages are welcome.
To ensure the safety of your children and to maintain a relaxing experience for all our clients, we ask that your children visit us at Hair Scene only when they have an appointment and are accompanied by an adult or are happy to sit quietly.
Babies/infants need to be secured in their chair (not crawling or wandering around).

Do I have to pay a Deposit?2019-04-06T21:38:35+00:00

We may request a deposit or prepayment to secure your appointment if it exceeds 2 hours or is booked for a busier time.
This helps ensure that our stylists time isn’t unfairly taken up by people who are unlikely to turn up for the appointment.
Deposits are fully refundable and transferable when you give us 24 hours notice to move or cancel your appointment.

Do I have to put my phone or mobile devices on silent?2019-04-06T22:14:37+00:00

In consideration for other clients and to maintain and relaxed atmosphere, we respectfully request that all phones, iPads and other electronic devices be kept silent.
You are most welcome to connect to our Free Wifi.
We have specially designed surfaces in our Colour area to take a laptop so you can work while your hair is being coloured.

Do I need a colour allergy test? I have had colour before.2019-04-06T21:24:01+00:00

Your health and well-being is a priority.
A mild reaction to hair dye in a client usually presents as an itchy dry rash on the upper eyelids (see eyelid dermatitis) and/or the rims of the ears.
More severe reactions cause marked reddening, blistering and swelling of the eyelids, scalp, face and neck.
If any symptoms are present from a previous colour, you need an allergy test 24 hours before your next colour.

Some people already have or can develop an allergic reaction to hair colour products which can result in hospitalisation.
This precautionary measure helps ensure that we can safely apply Schwarzkopf Professional colour to your hair without the risk of a reaction.
For more information go to https://www.dermnetnz.org/topics/allergy-to-paraphenylenediamine/

Do I need a consultation in order to book a colour service?2019-04-06T22:03:22+00:00

If you are unsure on what colour service you require, then yes, you will need a free 10 to 20 minute consultation.

A consultation also allows us to gauge the correct amount of time for your appointment and give you a more accurate price for the service.
If we are unsure of the expected results due to previous colour treatments, we may cut some samples of your hair to do tests on to ensure what you want is achievable.

Do you cater to Gold Card members?2019-04-06T21:46:10+00:00

Yes Hair Scene caters to Gold card members.
Discount days apply on Tuesday and Wednesday only.

Do you have parking?2019-04-06T21:29:28+00:00

Yes you can park outside our salon at Hair Scene – Hair & Beauty.

Please be mindful for the dairy and bakery next door to us if you are at the salon for a few hours.
If no carparks are available you can park in the main carpark at Whangaparaoa’s “The Plaza”, but they do have a range of parking time restrictions.

Do you offer free hair advice?2019-04-06T22:09:51+00:00

We believe you need to meet our team and gain some valuable advice before deciding whether Hair Scene – Hair & Beauty is right for you.
If you fell like you want a change of hair style and/or colour – we offer a complimentary 10 to 20 minute consultation with one of our Stylists.
There is no obligation to book an appointment.

Do you offer refunds or a guarantee?2019-04-06T22:33:13+00:00


All our services are fully guaranteed!
If you are not satisfied then you need to let us know within 10 days. We will do everything we can to correct it so that you are happy.
As a general rule we do not give refunds on hair services.


Although we would never sell you something that we didn’t believe in or use ourselves, we realize that everyone has their own preferences.
If for any reason you are unsatisfied with a product purchase we will assist you with a prompt exchange within 14 days of purchase.
The amount of credit towards another product will be based on the amount of product returned.
All purchases of brushes are final and may not be returned.

How do I join the Hair Scene Loyalty programme?2019-04-06T22:38:15+00:00

When filling in our new client form on your first visit, we ask you if you would like to join our loyalty programme.

We at Hair Scene – Hair & Beauty value our clients and believe they should be rewarded for their loyalty to our salon with REWARD POINTS!
Each time you visit we will reward you with our Hair Scene Reward Points.
You can receive points for services and products you purchase.
Once your reward points accumulate, you may redeem these points for FREE services that you choose.

Check out our Customer Loyalty page.

How do you price your Services?2019-04-06T22:21:13+00:00

We have a tiered price system where you pay for the level of Stylist that you see.
A Stylist’s level is determined by their experience, skill and popularity.
We understand that our clients have unique challenges and aspirations and we believe our personalised approach is a fair, simple and transparent.

How far in advance do I have to book?2019-04-06T22:17:55+00:00

In order to secure your ideal appointment time, please be sure to book your appointment 6 to 8 weeks in advance.
Dates can be changed up to 24 hours at the latest if needed.
Evenings and Weekend appointments are our most popular times.
We normally try to book your next appointment upon completion of your visit.

What are your Salon Opening Hours?2019-03-26T06:33:52+00:00
Day Hours
Monday Closed
Tuesday 9:00am to 5:30pm
Wednesday 9:00am to 5:30pm
Thursday 9:00am til late
Friday 9:30am to 5:30pm
Saturday 8:30am to 3:00pm
Sunday Closed
What colour products do you use?2019-04-06T22:41:20+00:00

At Hair Scene, we have carefully chosen to work with Schwarzkopf Professional, who are world leaders in producing the highest quality hair and beauty products.

What happen’s if I’m late for an appointment?2019-04-06T22:19:58+00:00

We ask that you arrive promptly for your appointment.
Should you arrive late, we will do our best to keep your arranged appointment time, however we may have to shorten or change your appointment to ensure that the stylist(s) and other clients for the day aren’t affected.

What if I lose a personal item at the Salon?2019-04-06T21:41:58+00:00

Please let us know as soon as possible if you have lost an item.
We regret that we cannot be responsible for loss or damage of personal articles.
Please keep all valuables with you during your service.

What is the Hair Scene Cancellation Policy?2019-08-24T02:55:52+00:00

We love our clients to book their next appointments before they leave the salon, that way they get to choose the time that best suits them.
We understand that sometimes life’s commitments get in the way, sickness, work and family. If a crisis occurs and you need to reschedule we completely understand and will be happy to rebook your appointment.

We would like to thank all our clients who do text back or let us know when they can’t make it with plenty of time to fill the vacant appointment.
However if clients cancel at the last minute or don’t show up that affects us hugely, so we have had to introduce a cancellation policy to help reduce this growing trend.

As a courtesy to you, we make every effort to confirm all appointments prior to the day of your booking.

We require a minimum of 24 hours notice for appointment cancellations to give us time to fill the vacant spot.
If you cancel within 24 hours of your appointment time we may require you to pay 50% of your appointment value.

If you are a “No Show”, then we may charge 100% of the value of your appointment.
If you can’t make an appointment due to an emergency the charges will be waived at our discretion.

Any payment or deposit paid for your appointment is non-refundable and will be placed on an account with us.
Deposits are transferable if more than 24 hour notice is given of a cancellation and can be used for future appointments or product purchases.

You may send someone else in your place, just please let us know beforehand.

We hope you understand the value of our time and the necessity to ask for as much notice as possible regarding cancellations.

What Payment Methods are accepted?2019-04-06T21:53:02+00:00

We accept Eftpos, Visa, MasterCard, Oxipay and cash.

Payment method - Visa logo
Payment Method- Mastercard logo
Payment method - Oxipay logo
Payment method - Cash logo
What retail products do you sell?2019-04-06T21:17:23+00:00

At Hair Scene, We have been using Schwarzkopf Professional for 35 years.
We love your locks as much as you do.

With a diverse variety of hair products and care regimes available, Schwarzkopf Professional have a solution for all hair types.
From brunette to blonde, thick to thin, dry to colour treated, Hair Scene offer a collection of different hair treatments to combat and reduce the effects of mechanical, environmental, heat, humidity and chemical influences.

Replenish you hair health and let the hair care technologies in our salon-exclusive products pamper your hair and get the care it needs.
See our products page for a list of the ranges we use.

Will I receive a Reminder prior to my Appointment?2019-04-06T21:05:50+00:00

48 hours before your appointment you will receive a Text message confirming your appointment.
If we haven’t heard from you or you don’t have a mobile phone we will phone you.

Please ensure you text back or tell us you can’t make it via text so we can give that appointment to someone else.

If you cancel within 12 hours of your appointment time we will require you to pay 50% of your appointment value.
If you are a “No Show”, then we charge 100% of the value of your appointment.
If you can’t make an appointment due to an emergency the charges will be waived at our discretion.

Free Wifi
So you can stay in touch with work, family and friends!