Frequently Asked Questions

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Yes Hair Scene caters to Gold card members.
Discount days apply on Tuesday and Wednesday only.

At Hair Scene, We have been using Schwarzkopf Professional for 35 years.
We love your locks as much as you do.

With a diverse variety of hair products and care regimes available, Schwarzkopf Professional have a solution for all hair types.
From brunette to blonde, thick to thin, dry to colour treated, Hair Scene offer a collection of different hair treatments to combat and reduce the effects of mechanical, environmental, heat, humidity and chemical influences.

Replenish you hair health and let the hair care technologies in our salon-exclusive products pamper your hair and get the care it needs.
See our products page for a list of the ranges we use.

48 hours before your appointment you will receive a Text message confirming your appointment.
If we haven’t heard from you or you don’t have a mobile phone we will phone you.

Please ensure you text back or tell us you can’t make it via text so we can give that appointment to someone else.

If you cancel within 12 hours of your appointment time we will require you to pay 50% of your appointment value.
If you are a “No Show”, then we charge 100% of the value of your appointment.
If you can’t make an appointment due to an emergency the charges will be waived at our discretion.

Please let us know as soon as possible if you have lost an item.
We regret that we cannot be responsible for loss or damage of personal articles.
Please keep all valuables with you during your service.

Children of all ages are welcome.
To ensure the safety of your children and to maintain a relaxing experience for all our clients, we ask that your children visit us at Hair Scene only when they have an appointment and are accompanied by an adult or are happy to sit quietly.
Babies/infants need to be secured in their chair (not crawling or wandering around).

We accept Eftpos, Visa, MasterCard, Debit Card, Oxipay, GenoaPay and Cash.

When filling in our new client form on your first visit, we ask you if you would like to join our loyalty programme.
We at Hair Scene – Hair & Beauty value our clients and believe they should be rewarded for their loyalty to our salon with REWARD POINTS!

Each time you visit we will reward you with our Hair Scene Reward Points.
You can receive points for services and products you purchase.
nce your reward points accumulate, you may redeem these points for FREE services that you choose.
Check out our Customer Loyalty page.

We believe you need to meet our team and gain some valuable advice before deciding whether Hair Scene – Hair & Beauty is right for you.
If you feel like you want a change of hair style and/or colour – we offer a complimentary 10 to 20 minute consultation with one of our Stylists.
There is no obligation to book an appointment.

Your health and well-being is a priority.

A mild reaction to hair dye in a client usually presents as an itchy dry rash on the upper eyelids (see eyelid dermatitis) and/or the rims of the ears.

More severe reactions cause marked reddening, blistering and swelling of the eyelids, scalp, face and neck.

If any symptoms are present from a previous colour, you need an allergy test 24 hours before your next colour.

Some people already have or can develop an allergic reaction to hair colour products which can result in hospitalisation.

This precautionary measure helps ensure that we can safely apply Schwarzkopf Professional colour to your hair without the risk of a reaction.

For more information go to

We have a tiered price system where you pay for the level of Stylist that you see.
A Stylist’s level is determined by their experience, skill and popularity.
We understand that our clients have unique challenges and aspirations and we believe our personalised approach is a fair, simple and transparent.

If you are unsure on what colour service you require, then yes, you will need a free 10 to 20 minute consultation.

A consultation also allows us to gauge the correct amount of time for your appointment and give you a more accurate price for the service.

If we are unsure of the expected results due to previous colour treatments, we may cut some samples of your hair to do tests on to ensure what you want is achievable.

In order to secure your ideal appointment time, please be sure to book your appointment 6 to 8 weeks in advance.
Dates can be changed up to 24 hours at the latest if needed.
Evenings and Weekend appointments are our most popular times.
We normally try to book your next appointment upon completion of your visit.

In consideration for other clients and to maintain and relaxed atmosphere, we respectfully request that all phones, iPads and other electronic devices be kept silent.
You are most welcome to connect to our Free Wifi.
We have specially designed surfaces in our colour area to take a laptop so you can work while your hair is being coloured.

We may request a deposit or prepayment to secure your appointment if it exceeds 2 hours or is booked for a busier time.
This helps ensure that our stylists time isn’t unfairly taken up by people who are unlikely to turn up for the appointment.
Deposits are fully refundable and transferable when you give us 24 hours notice to move or cancel your appointment.

Yes you can park outside our salon at Hair Scene – Hair & Beauty.
Please be mindful for the dairy and bakery next door to us if you are at the salon for a few hours.

If no carparks are available you can park in the main carpark at Whangaparaoa’s “The Plaza”, but they do have a range of parking time restrictions.


All our services are fully guaranteed!
If you are not satisfied then you need to let us know within 10 days. We will do everything we can to correct it so that you are happy.

As a general rule we do not give refunds on hair services.


Although we would never sell you something that we didn’t believe in or use ourselves, we realize that everyone has their own preferences.

If for any reason you are unsatisfied with a product purchase we will assist you with a prompt exchange within 14 days of purchase.

The amount of credit towards another product will be based on the amount of product returned.

All purchases of brushes are final and may not be returned.

At Hair Scene, we have carefully chosen to work with Schwarzkopf Professional, who are world leaders in producing the highest quality hair and beauty products.

We ask that you arrive promptly for your appointment.
Should you arrive late, we will do our best to keep your arranged appointment time, however we may have to shorten or change your appointment to ensure that the stylist(s) and other clients for the day aren’t affected.

2 thoughts on “Hair Scene – FAQ

  1. Maria says:

    Hello, do you have any treatment for curly hair? My hair used to be straight and now it’s damaged and curly.


  2. Linley Brown says:

    Hi Maria,
    We do have products for damaged, curly hair, there are reasons it could be damaged. Has your hair been chemically treated or damaged from Irons? How we treat the hair is with Proteins and Moisture products. You can send through a photo of your damaged hair to [email protected] and we can help you with a better diagnosis. Thank you

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