We love our clients to book their next appointment before they leave, that way they get to choose the time that best suits them.
We understand that sometimes life’s commitments get in the way, sickness, work and family. If a crisis occurs and you need to reschedule we completely understand and will be happy to rebook your appointment.
However if clients don’t show up or cancel at the last minute that affects us hugely so we have had to introduce a cancellation policy to help reduce this growing trend. As a courtesy to you, we make every effort to confirm all appointments prior to the day of your booking.
No cancellations or changes are allowed within 24 hours of the appointment.
Any payment or deposit paid for your appointment is non-refundable and will be placed on an account with us. Deposits are transferable and can be used for future appointments or product purchases.
Refunds will incur a $5 administration charge.
If you cancel within 12 hours of your appointment time we will require you to pay 50% of your appointment value.
If you are a “No Show”, then we charge 100% of the value of your appointment.
If you can’t make an appointment due to an emergency the charges will be waived at our discretion.
You may send someone else in your place, just let us know.