Cancellation Policy

We love our clients to book their next appointments before they leave the salon, that way they get to choose the time that best suits them.
We understand that sometimes life’s commitments get in the way, sickness, work and family. If a crisis occurs and you need to reschedule we completely understand and will be happy to rebook your appointment.

We would like to thank all our clients who do text back or let us know when they can’t make it with plenty of time to fill the vacant appointment.
However if clients cancel at the last minute or don’t show up that affects us hugely, so we have had to introduce a cancellation policy to help reduce this growing trend.

As a courtesy to you, we make every effort to confirm all appointments prior to the day of your booking.

We require a minimum of 24 hours notice for appointment cancellations to give us time to fill the vacant spot.
If you cancel within 24 hours of your appointment time we may require you to pay 50% of your appointment value.

If you are a “No Show”, then we may charge 100% of the value of your appointment.
If you can’t make an appointment due to an emergency the charges will be waived at our discretion.

Any payment or deposit paid for your appointment is non-refundable and will be placed on an account with us.
Deposits are transferable if more than 24 hour notice is given of a cancellation and can be used for future appointments or product purchases.

You may send someone else in your place, just please let us know beforehand.

We hope you understand the value of our time and the necessity to ask for as much notice as possible regarding cancellations.