Terms Of Service


There are several ways how you can place your order or obtain advice from us. You can select the method which is most convenient to you and we will ensure that we will try to make the order process as easy as possible for you.

You can place your order by using our email, by letter, phone or via our online shop.

All our prices include New Zealand GST of 15%

Payments can be made via the following:

  • Credit/Debit Card
  • Bank Transfer
  • Oxipay
  • Genoa Pay

Cheques are not accepted.

For online orders where you use the credit card option, you will be taken directly to our secure payment portal where you can safely use your credit card details to pay your order. Hair Scene will never be able to see your credit card details.

We do our utmost to make sure that our pricing is accurate. With over 100 products on offer, it could, however, happen that some of our pricing could be inaccurate. We do therefore reserve the right to cancel any such orders for which pricing was wrong or inaccurate without further notice to the customer and refund these payments promptly.


Returned Goods:

If your order is returned because you entered a wrong address, or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order minus the shipping charge and 15 percent of the value of the order as a re-stocking fee. We will also subtract any other outside charges we might have incurred during shipping, such as warehousing fees, return postage fees, etc.


With Hair Scene, your satisfaction is 100% guaranteed. All items purchased from us come with a full money-back guarantee! If you are not satisfied with any item you purchase from us, you must return it in its original unused condition, with its original packaging, within 10 days of purchase for full refund or store credit. (Shipping costs will not be refunded)
Please send us an email within 10 days of receiving the goods, and quote your name and order number. We will then send you an email with our return address.

You then need to send the parcel to the address given. You will be notified via email when your account is credited for the return (usually within 48 hours of receipt of the returned item).

If we made an error in your order we will refund the full purchase price plus return shipping costs for that item. We pride ourselves on quality control and check all products to the best of our ability before sending them out. In the rare instance that an item is faulty, we will refund your payment and along with any postage that you’ve had to pay to return to us upon receipt of the item. Please note that we cannot be held responsible for any parcels sent to us that get “lost in the post”. We also reserve the right to reject any returns if we deem the item not to be shop worthy.


In the unlikely event that the goods are unavailable, we reserve the right to refuse or cancel an order. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services are accurate if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

We do therefore reserve the right to cancel any such orders for which pricing was wrong or inaccurate without further notice to the customer and refund these payments promptly.


While we endeavour to supply accurate information on this site, errors and omissions may occur. Hair Scene specifically disclaims any liability or responsibility for any errors or omissions in the content on the site whether Hair Scene is aware of such errors or omissions or not.

An order placed by you on the Hair Scene site is an offer by you to purchase a particular product. Hair Scene reserves the right to accept or reject your order for any reason, including, without limitation, an error in your order or in the material on the site, or the unavailability of the product.

The contract to purchase a particular product only comes into existence upon acceptance by Hair Scene of your order. Products are subject to availability. In the event of shortage, Hair Scene may allocate sales and deliveries in its sole discretion.

Hair Scene may update, or discontinue any product and/or revise prices for any product listed as available on the site at any time and without notice.